Updates as at 2nd February 2020

What's the latest?

The current situation is in our view quite emotive and driven by scare stories by the mainstream media – and perhaps others. For example, consider that around 40,000 people died of Influenza in 2017-18 in the USA alone – and that didn’t cause so much as a raised eyebrow internationally.

We also appreciate that guests with travel plans in the next few weeks and could be concerned for their trip. We here at Mango will do our best to help and advise clients of their options in a situation which is likely to keep changing for most or all of February.

Cancellation of a booked trip:

No countries’ government body eg. USA State Dept; UK FCO; Australia Smartraveller etc., along with the WHO (see below) has advised against travel to Cambodia, Vietnam or Laos.

Therefore any decision not to travel because of fears of the virus is termed ‘ disinclination to travel ‘ by insurers and unlikely to be covered. Because of this, our standard terms and conditions will apply.

If you are considering cancelling or postponing travel, you should contact us as soon as possible, so that we can discuss matters according to your particular circumstances.

Recent Developments

On 1st February, Mango have instructed all client transportation to carry supplies of face-masks and hand sanitizer for our guests throughout Cambodia, Vietnam and Laos.

All guides have been instructed to avoid visiting areas of markets etc that have live animals. Also to avoid very busy sites or rooms in museums / pagodas etc.

Many hotels now have hand sanitizer products in reception and public areas for guest use.

By the 1st February a number of countries have closed their borders to Chinese citizens. Vietnam Airlines have suspended flights to/from mainland China

On 30th January the World Health Organization issued a full statement:

Within its conclusions is that [outside of China] The Committee does not recommend any travel or trade restriction based on the current information available. 

Between 20th January and 27th January 2020, most insurance companies excluded NEW POLICIES cover for trip cancellation or curtailment due to Coronavirus. Guests who purchased cover prior to 20 January should consult their policy documents or contact to their insurance broker/provider for explanation of their particular policy.